Your order will ship out within 1-3 business days via USPS First Class Mail. Larger orders may take longer as each item is handmade, and I will contact you if I expect it to take longer than 3 business days to ship. If you require faster shipping, contact me and we can work out a different method and any additional fees that will be necessary.
US DOMESTIC ORDERS:
For US domestic orders, you will receive complimentary tracking information that will be sent to the email address associated with your payment.
INTERNATIONAL (OUTSIDE US) ORDERS:
International shipping is via USPS Priority Mail with an advertised delivery time of 5-10 business days. Unfortunately, I am unable to provide tracking information for international orders. The buyer is responsible for all customs fees charged to you by your country. If you would like to upgrade to an international shipping method that provides tracking information, contact me, and we can work out the fees associated with that.
Your purchase will ship in a small bubble lined mailer. Your jewelry will be carefully packaged on a jewelry card. If you would like gift boxes, please contact me prior to purchase.
REFUNDS AND EXCHANGES
Refunds and exchanges of unworn pieces are accepted within 7 days of receiving your item.
If your item doesn't fit as expected (too long, too short) or you have any issues with it (breakage etc), contact me and we can talk about solutions. I want you to LOVE your piece and will do my best to make sure that you do!
ADDITIONAL POLICIES AND FAQ
As with all handmade jewelry, my pieces should be taken care of and stored in a safe, dry place. I do not recommend showering, swimming or exercising vigorously in my jewelry. Storing jewelry in a cloth jewelry bag or plastic bag will help keep it patina-free for longer. Sterling silver pieces can be gently cleaned with a silver polishing cloth.
As with all plated jewelry (gold plated and silver plated), over time the metal plating will rub off. The rate of this varies depending on a persons skin and the care of the piece. Always remove plated jewelry before bathing, swimming or vigorous exercise. If your jewelry gets wet, gently pat it dry.
I use a lot of very delicate chain in my designs so please take care not to stress the connections too much. As I've said before, if something breaks or you have any questions about your piece, contact me!